Blog › Selling on Amazon.ca

New vs Used: Amazon's Condition Rules

1 min read · Selling on Amazon.ca

Listing an item in the wrong condition causes complaints. Here is how to choose correctly.

New

Unopened, undamaged, original packaging, with everything included.

Used conditions

Like New, Very Good, Good and Acceptable, each allowing more wear. An opened or returned item is used, however clean.

Open-box

Open-box stock from a store is used. List it that way.

Why it matters

Condition complaints count against your account, and "used sold as new" is among the most common.

Tip

Add honest condition notes on used offers. Buyers read them.

General information for resellers, not financial, tax or legal advice. Marketplace fees and policies change; check the current rules before you buy.

Find clearance deals without checking every store yourself

Retail Arbitrage Canada scans Canadian store clearance pages, flyers and deal forums and shows the brand-name items that clear your profit and ROI rules.

Start a free trial

Keep reading

Selling on Amazon.caHow Many Sellers on a Listing Is Too Many?

Competition on a listing decides how fast your stock sells and whether the price holds.

Selling on Amazon.caRepricing Without a Race to the Bottom

A sensible pricing approach protects margin while still winning sales.

Selling on Amazon.caStorage Limits and Fees: Planning Your Stock

Fulfilment centres limit how much you can store and charge more for stock that sits.