Amazon Account Health: The Basics
Account Health shows the policy and performance issues that can get a seller suspended.
What it tracks
- Customer service performance
- Policy compliance
- Shipping performance for orders you fulfil
Check it weekly
Small issues become serious when ignored.
Common problems for resellers
- Authenticity and condition complaints
- Listing violations
- Late shipments on FBM orders
Good habits
- Answer buyer messages within a day
- Address each violation
- Stop selling a product that draws repeated complaints